SUMMARY: 

The Frank Lloyd Wright Trust offers internships available during the summer of 2018. The Trust operates five internationally-known sites (the Frank Lloyd Wright Home & Studio and Unity Temple in Oak Park, IL, the Robie House in the Hyde Park neighborhood of Chicago, the Rookery Lobby Tours in the Loop of Chicago, and the Emil Bach House in the Rogers Park neighborhood of Chicago) and is recognized as a leader in the restoration and preservation of historic sites, research, education and community outreach.

The Trust’s internship program welcomes students, graduates, and career-changers who wish to expand their educational experience by working and learning in a professional museum environment. Students interested in cooperative education or academic credit should contact their college placement office or counselor for more information.

Coordination of the internship program is provided by the human resources manager and attempts will be made to match the Trust’s needs with intern interests. Supervision of specific duties is provided by department managers.

Museum interns are trained and assigned to perform guest relations duties (description below) including tour delivery. In addition, other areas of museum services and non-profit management may be experienced through the internship. These areas may include public education, volunteer resources, special events, development, and membership. To illustrate the broader spectrum of non-profit management, interns also have the opportunity to participate in a series of meetings with each department.

REQUIREMENTS:

In preparation to perform guest relations duties and deliver tours to visitors, interns are required to:

  1. Participate in and successfully complete interpreter (tour guide) training sessions in Spring 2018 or successfully complete a self-study interpreter training over the course of the first two weeks of the internship under the direction of the volunteer resources manager.
  2. Upon completion, commit to providing a minimum of eight weeks service to the Trust in the guest relations department during summer 2018.
  3. Ability to work at least one weekend day of each week of the internship and one national holiday.

GUEST RELATIONS DUTIES:

  1. Assist in the daily management of tour operations, including leading tours of the museum and the neighborhood. Introduce public and private tours and help oversee special tours for youth and families.
  2. Manage self-guided neighborhood walking tours, explaining procedures. Check parcels and oversee security of checked items. Keep publicity materials stocked.
  3. Staff the front desk at the office and the information table for the museums. Provide accurate information about the museums, the Trust and the neighborhood to visitors and volunteers.
  4. Interact and communicate with volunteers to provide daily reminders and create a welcoming environment.
  5. Promote memberships.
  6. Other duties as assigned.

QUALIFICATIONS:

Computer literacy with working knowledge of MS Office software required. Accurate keyboarding skills. Experience with standard office equipment helpful. Interest in and aptitude for customer service and public relations; ability to interact in a welcoming and helpful manner with visitors of all ages, ability levels and ethnic backgrounds. Ability to work independently and as part of a team.

ENVIRONMENT:

Administrative offices are located in a downtown historic building. Oak Park, Hyde Park and Rogers Park Trust sites are located in multi-level work areas not accessible to the mobility impaired. Position requires frequent and regular computer and phone use as well as travel to off-site locations. Workplace is a smoke- and drug-free environment. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:

Interns are advised of OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by interns assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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