Merchandise Customer Service Representative

Job Type: Full-time (Non-exempt)
Salary: $17.75 - $19.20 per hour 
Supervisor’s Title: Chief Operating Office
Employees Supervised: None

Work Summary:

Support daily direct/fulfillment operations, customer service, and warehouse activities.

Duties:

1. Computer data entry of customer sales, memberships, organizational events, mailing list requests, and other order processing activities.
2. Answer customer inbound calls professionally and courteously. Input orders accurately into appropriate systems.
3. Retrieve overnight phone messages by 9:30a from the toll-free line. Forward to appropriate staff for response.
4. Produce daily shop sales reports through Shopify daily and follow documented procedures for communication.
5. Assist in receiving merchandise inventory. Prepare for sale merchandise (price tagging, folding, boxing, etc) as appropriate.
6. As needed, assist in packing weekly shop merchandise transfers.
7. Serve as backup to run inventory reports for shops to develop the transfer list.
8. Pack customer merchandise orders for shipping. Use wrapping procedures that avoid mistakes and breakage. Process all paperwork accurately.
9. Process customer returns and exchanges promptly and accurately.
10. Update and maintain membership lists within Point of Sale and Online Shopify platform
11. File customer order files and other records as requested.
12. Perform other duties as assigned.
13. As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication and respect for all positions, maintain confidentiality, and contribute to the organization's success.

Qualifications:

High school diploma or equivalency exam required. A minimum of 2 years of customer service experience is preferred. Must be computer literate; experiences include word processing and excel spreadsheet proficiency.

Environment:

The position requires frequent and regular computer and phone use. The workplace is a smoke- and drug-free environment. Equal opportunity employer.

Health and Safety Requirements/Instructions:

Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.