Program Associate

Job Type: Full-time, hourly
Salary: $16.20 - $17.50 per hour
Supervisor’s Title: COO and Director of Development
Employees Supervised: None

Work Summary:

Manage the delivery of guest experiences at the Trust’s sites and assist the development department with membership enrollment and other development functions including the implementation of Wright Plus.

Duties:

Guest Services

1. Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, special use of sites and facility rentals at the site assigned.
2. Prepare museum and sites for delivery of guest experiences including but not limited to material and equipment requirements, event or program set up, and housekeeping directives.
3. Respond quickly and effectively as any relevant opportunities and challenges arise.
4. Open, close and secure the museum and sites according to approved policies, procedures and security guidelines.
5. Responsible for tracking and reporting visitation and participation data.
6. Ensure that personal and property safety/security procedures are followed by staff and volunteers, including but not limited to: proper use of alarm system, emergency calls to police and ambulance, remediation of damage, and confidential and secure storage of paper and electronic documents. Resolve any related problems in collaboration with the Guest Relations Director.
7. Provide supervisor with insights into customer feedback, requests and issues.
8. Perform special projects and other duties as assigned.
9. As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintain confidentiality, and success of the organization.

Development

1. Process membership enrollments and renewals. Both in-person at our museum shop locations and over the phone.
2. Processing of member applications and generate weekly new membership reports.
3. Maintain membership department materials. Handles membership cards, guest passes and promotional communications.
4. Maintain membership materials in museum shops, including forms, temporary membership cards, current promotional signage, etc.
5. Prepares reports that provide up-to-date contact information for new and existing members.
6. Pull reports to provide communications department with up-to-date membership/constituent information for email distributions.
7. Act as primary membership department liaison during specialty tours and some events
8. Pitch membership to tour guests and answer membership questions.
9. Assist in the implementation of Wright Plus.

Qualifications:

Bachelor’s degree preferred. Demonstrated success in providing quality visitor experiences and creative input to the development team. Must be computer literate. Position requires excellent customer service and communication skills and proven problem-solving abilities.

Environment:

Frank Lloyd Wright Trust is a smoke and drug-free environment and equal opportunity employer.

Health and Safety Requirements/Instructions:

Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.