Program Associate

Job Type: Full-time, hourly
Salary: $17.75 - $19.20 per hour (commensurate with experience)
Supervisor’s Title: COO and Director of Development
Employees Supervised: None

Work Summary:

Manage the delivery of guest experiences at the Trust’s sites and support the development department with the planning and implementation of Wright Plus and membership enrollment functions.

Duties:

Guest Services

1. Remain proficient in active tour offerings, which include certification, and delivery of guided specialty tours.
2. Collaborate with the marketing/communications department to build master calendar schedule for group tours
3. Provide excellent customer service.
4. Open, close and secure the museum and sites according to approved policies, procedures and security guidelines.
5. Responsible for daily statistics, reporting of visitation, and participation data.
6. Maintain an accurate database of current, past, and potential guest reservations.
7. Provide supervisors with insights into customer feedback, requests and issues.
8. Perform special projects and other duties as assigned.
9. As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintain confidentiality, and success of the organization.

Development

1. Support the development department in the planning, implementation and execution of the annual Wright Plus house walk event. Attend internal staff meetings for Wright Plus throughout the year.
   1. Serve as support staff in event lead-up, attending planning sessions as Trust liaison with volunteer leadership for selected committees.
   2. Act as point of contact for Wright Plus attendees and guests for event questions and ticket inquiries.
   3. Keeps informed on status of volunteer participation, changes in committees and event feedback from attendees through surveys and Trust communication channels.
2. Support membership department by processing membership enrollments and renewals, both in-person at our shop locations and over the phone. Process member applications.
3. Maintain membership and development department materials at Trust sites. Updates and handles temporary membership cards, guest passes, and promotional signage provided in museum shops at all Trust sites. Timely communication with each site to prepare/order/print/transfer as needed.
4. Prepare reports that provide up-to-date contact information for new and existing members, providing database integrity and continuity. Pull reports to provide communications department with up-to-date membership/constituent information for email distributions and event invitation lists.
5. Act as primary membership department liaison during specialty tours and some events, answering membership questions and providing context to specific membership benefits across levels.

Qualifications:

Bachelor’s degree preferred. Demonstrated success in providing quality visitor experiences and creative input to the development team. Must be computer literate. Position requires excellent customer service and communication skills and proven problem-solving abilities. Excellent organization skills with attention to detail.

Environment:

Position requires frequent and regular computer and phone use, public speaking, long periods of standing. Travel to multiple locations as well as evening and weekend assignments necessary. The workplace is a smoke- and drug-free environment. Equal opportunity employer.

Health and Safety Requirements/Instructions:

Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.