Job Type: Part-time (Non-exempt)
Job Location(s): Hyde Park
Salary: $16.60 - $17.20 per hour
Supervisor's Title: President
Employees Supervised: None

Position Summary:

Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five decades, growing its historic sites, expanding its communications through technology, and serving wider audiences. Its mission: To engage, educate and inspire the public through interpretation of Frank Lloyd Wright’s design legacy and preservation of his original sites for future generations.

Carry out all aspects of guest services operations, including the following: guest orientation, tours, retail sales, scheduling, phone reservations, and administrative support.

Position Duties:

1. Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships.
2. Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.
3. Ensure friendly customer service and safety goals that meet organizational objectives.
4. Participate in and complete the interpreter training program(s), successfully learning to lead tours.
5. Provide organizational support and back up as needed in all areas of department activity.

Additional Duties may include, but are not limited to:

1. Coordinate, sort and distribute all incoming/outgoing mail and deliveries.
2. Maintain office supplies, gift shop and kitchen inventory.
3. Provide basic instructions to staff on standard office machine operations.
4. Assist in inter-departmental projects.

Qualifications:

• College degree preferred (current students encouraged to apply)
• Customer Service experience 1-2 years; Data Entry Experience 0-2 years
• Experience in hospitality, museums, or other service industry with proven results preferred
• Comfortable speaking in front of large groups
• Ability to travel to all sites (weekdays and weekends)

Environment:

Frank Lloyd Wright Trust is a smoke and drug-free environment and equal opportunity employer.